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Installation and Activation

In this era of the Digital world, we know how vital the Digital communication system is for each and every business platform. As customers are considered to be the heart of any business, engaging with them in a smooth and efficient way can not be denied to improve your business. Considering that in our mind, we have come up with HelpGent to make your business more user-oriented and more audience engaging.

Having several messaging features from both the User’s end and Admin’s end made this plugin more unique and essential to both Users and Admins. HelpGent offers four ways to send messages to the admins including “Text, Video record/upload, Voice record, Screen Record”. Furthermore, admins as well as users can manage the conversations in certain ways. This doc will guide you through the whole process from setting the configurations to the front-end experience. 

Installing Free Version
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There are two ways to install the HelpGent plugin. First, installing via the WordPress Dashboard and second, installing via the FTP.

Installing via the WordPress Dashboard

Step 1: Navigate to WordPress Admin Dashboard→Plugins → Add New and search for HelpGent in the search box. Alternatively, download the plugin from HelpGent-Download and upload it to WordPress Admin Dashboard→Plugins → Add New → Upload Plugin.


Step 2: Install and activate the HelpGentPlugin from the search result.

After activating the plugin you will see a new menu called HelpGent added to the WordPress Dashboard menu.


Installing via FTP

Refer to the URL to download the plugin file from the repository HelpGent-Download. Now, log in to your hosting using an FTP client. Once connected, upload and unzip the file in the plugins directory; usually found in the hosting server’s /username/public_html/wp-content/plugins/  directory. For any assistance related to FTP settings please contact your hosting provider.

Installing Pro Version
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We have made our installation process very easy so that you don’t face any difficulties during this period. To begin with, you have to purchase a plan according to your choice from, https://wpwax.com/helpgent/pricing/

Then, download the plugin from your  “Dashboard”

Firstly, you need to navigate to wpwax.com → Account

This will take you to the login page. If you have not signed up yet, just click the signup option at the bottom right of the login form.


This will take you to the Sign-up page. After completing the Signup process, you will be logged in as a user.

Secondly, if you have signed up before, simply use the username and password that you used to sign up,


Thirdly, once you have purchased the plan for HelpGent you will be able to see HelpGent in the dashboard in the Download section.

Lastly, to download the plugin you need to navigate to wpwaX.com Dashboard → Download → HelpGent


After successfully completing the above steps your file will be downloaded as .zip file which you do not need to extract. Then you need to upload the plugin and install it from your admin dashboard by navigating to WordPress Admin Dashboard → Plugins → Add new → Upload Plugin → Choose file → Install now


Once you have installed the plugin you need to activate it navigating to the WordPress Admin Dashboard → Plugins → Installed plugin→ HelpGent→ Activate 

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