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typeform vs helpgent

Typeform vs HelpGent: Which One Packs a Punch?

In the ocean of online form-building tools, it’s quite hard to point your mouse at a specific option. However, there are two amazing and powerful options out there in the market: HelpGent and Typeform.

Typeform has stepped on the stage much earlier than HelpGent. However, HelpGent comes up with a host of exclusive features that ensure a better user experience both in the ring of online form building and communication. On the other side of the coin, Typeform shows its performance only in the field of online form building.

In this article, we will bring the differences, similarities, and functionalities into this article so that you can reach a decision on which one to pick for your next venture. So, without further ado, let’s have a deep dive into the article. But before digging deeper, give your closer eyes on the quick comparison chart between these two powerful tools.

A Comparison Table at a Glimpse: HelpGent vs Typeform 

Unlimited responses in the Free version✔️
Conversational/Multi-Step Forms✔️✔️
Video recording and messaging✔️
Advanced logic✔️✔️
Audio recording and messaging ✔️
Email Notification✔️
Save Incomplete Data✔️
User-friendly interface✔️✔️

Form Bubble ✔️
Text messaging ✔️
Guest user✔️
Super Responsiveness✔️✔️
24/7 Customer Support✔️✔️
Bunny Cloud Storage Integration✔️
Dashboard and Conversation✔️
Lifetime plan✔️✔️
Zapier integration✔️
Hubspot integration✔️
Lead Generation✔️✔️
Directorist Integration✔️
Form bubble customizer ✔️✔️


HelpGent, an ultimate communication tool with exclusive features like asynchronous video, audio, and text messaging with screen recording facility, and the conversational form will bring your online businesses to an unprecedented landmark. Moreover, HelpGent comes with a dashboard where registered or even guest users can see their conversation and continue it. 

Adding to that, some of the top-notch features of this ultimate communication tool include a multi-screen form, customizable screen with media like videos, floating form like chat bubble, floating form customizer, email notification, 3 different layouts, facility to save incomplete data, pre-made templates, cloud storage integration like Google Drive and Bunny integration. 


Renowned for its user-friendly and interactive design, Typeform is a versatile online form and survey builder. With its intuitive drag-and-drop interface, businesses and individuals can effortlessly create engaging forms, surveys, quizzes, and more. The platform’s flexibility and simplicity make it a go-to choice for those seeking to design interactive and visually appealing online experiences.

Core Differences between HelpGent and Typeform: The Ultimate Game Changer

We know both tools are quite efficient and powerful. However, there are some differences that will drive you to decide on them. So, let’s get cracking.

i. Video messaging

Video messages can be a great way to showcase products or services to potential customers. Users can use video to demonstrate how a product works, highlight its features and answer common questions. 

Out of these two tools, HelpGent is the only one that provides asynchronous video messaging to add a personal touch to your communication. It’s like having a virtual coffee chat with your audience asynchronously. So, the winner is HelpGent here in this feature. 

Video messaging ✔️

 ii. Audio messaging 

Audio messages allow businesses to convey emotion and personality in a way that text cannot. This can help to build relationships with customers and make the brand more relatable.

HelpGent outperforms Typeform when it comes to the power and usability of audio messaging. HelpGent allows its users to transmit voice between two parties addressing problems and solutions. And, here is the charm where both parties can do it asynchronously.  

Audio messaging ✔️

iii. Asynchronous text messaging 

With asynchronous text messaging, customers can reach out to businesses at their convenience, without having to worry about scheduling a call or being available during specific business hours. This flexibility is particularly appealing to customers in different time zones or with busy schedules.

The truth is that Typeform doesn’t have this feature where HelpGent can boast of asynchronous text messaging which ensures smoother communication in online businesses. 

Asynchronous text messaging ✔️

iv. Screen recording with sharing 

With this feature, you can allow your customers to easily record and share their screen with support your personnel to demonstrate issues they are encountering, making problem-solving more efficient and accurate.

Typeform doesn’t have this feature but HelpGent comes up with this option to facilitate screen recording and sharing for better user experience.

Screen recording with sharing✔️

v. Multistep/Multi screen form (Unlimited Screens)

Typeform vs HelpGent

With this amazing feature, you can elevate your data collection process with intuitive, step-by-step forms that adapt to the unique needs of your audience. 

From welcoming screens to personalized end screens, HelpGent ensures a seamless and professional form-building experience. Moreover, it simplifies complex information gathering by breaking it down into manageable steps. Typeform also offer conversational forms for creating different type of forms. 

Multistep/Multi screen form✔️✔️

vi. Customizable screen with media (Video)

This feature allows you to tailor your form to reflect your brand. Moreover, it easily integrates videos into your forms, providing a visually appealing and personalized experience for users. HelpGent excels in this feature where Typeform lacks it.

Customizable screen with media (Video)✔️

 vii. Display each form as a “Form Bubble” 

With HelpGent, make your forms omnipresent with floating “Form Bubbles” and it allows users to engage with forms seamlessly across all pages. Unfortunately, Typeform doesn’t provide this feature yet.

Display each from as a “Form Bubble”✔️

viii. Form bubble customizer 

The Form Bubble Customizer feature empowers users to customize the look of web page forms, presenting them as bubbles. This not only improves the aesthetic appeal but also ensures seamless integration with the overall design of the website. Users have the flexibility to apply these customizations universally across all web pages or selectively on specific pages, according to their preferences. With fortune, HelpGent has this feature while TypeForm doesn’t have.

Form bubble customizer✔️

ix. Email notification

HelpGent comes up with this feature. On the flip side, Typeform lacks it. When someone fills up a form or submits a form then the form owner will be notified with an email.

Email notification✔️

x. 3 different layouts 

Out of these two tools, only HelpGent comes with 3 different layouts that you can use to design your form.

3 different layouts✔️

xi. Save incomplete data

Literally, this could refer to saving data even if some fields or information is incomplete. But in the Online Form Builder, this feature refers to saving the data when users leave the form without even filling it completely. 

For example, if you are filling out a form online and haven’t completed all the required fields, the feature allows you to save the partially entered data for you to complete later. It eventually reduces the hassle of filling out the form from the beginning. And, it saves time for users thus increasing the user experience. 

Truly, this is the feature where HelpGent takes a step ahead of Typeform.

Save incomplete data✔️

xii. Summary 

This feature provides a summary view, question by question, or form by form, which offers users an overview for better organization and management of form elements.


xiii. Cloud storage integration with Google Drive and Bunny

HelpGent provides an extra boost for swift and efficient data transmission, facilitating users in effortlessly saving files from the server to storage platforms like Google Drive and Bunny, a renowned cloud storage platform, ensuring users convenient access and hassle-free data storage.

On the other side, Typeform doesn’t have integration with Bunny, and here is the charm for the HelpGent users to leverage Bunny.

xiv. Directorist integration 

Directorist is the most complete WordPress directory plugin and HelpGent is the ultimate communication tool. Directorist HelpGent Integration puts Directorist and HelpGent on the same avenue. The integration helps you to make your directory website more accessible to your audience which eventually creates more leads and conversions. Typeform doesn’t have integration with any WordPress directory plugins out there in the market.

Directorist integration✔️

xv. Quiz

With this feature, you can effortlessly create engaging quizzes within your forms. Moreover, you can craft questions, set options, and even define correct answers to evaluate user knowledge or preferences.

Interestingly enough, Typeform comes up with this feature, and the HelpGent team has mentioned on its roadmap that they are working on this feature and very shortly, they will bring this feature into the interface.

xvi. Advanced logic 

With advanced conditional logic, you have the capability to dynamically adapt content, forms, and messaging based on specific user actions or responses. This level of customization empowers you to create a more intuitive and relevant journey, optimizing communication and engagement throughout the user’s interaction with your platform. Interestingly, both tools can boast of this feature.

Advanced logic✔️✔️

xvii. Conditional screens

Conditional screens make it possible to display certain fields in a form only when the person filling it out meets specific criteria based on their responses to previous questions. These fields remain hidden until the required conditions are satisfied. It ensures that the form remains concise, and individuals completing it are not overwhelmed with unnecessary questions, allowing them to complete the form more efficiently. HelpGent can boast of this feature while Typeform doesn’t have it.

Conditional screens✔️

xviii. Conditional end screen

A conditional end screen is essentially the conclusion or final destination within a form. It involves predefined conditions that determine whether the form progresses to the next question or directly leads to the end screen. These conditions strategically guide the user experience, deciding whether further questions are necessary or if the form can be concluded promptly based on the responses provided.

Conditional end screen✔️

xix. Payment system

Payment Forms allow you to collect payments for your services or products. It streamlines transactions directly within your forms for added convenience. Unfortunately, both tools are out of this feature. However, team HelpGent is developing this feature and they will release it very shortly.

xx. Anonymous submission 

Anyone, meaning even anonymous users without registration can initially send messages. This is a great thing to do to attract the leads to become your paid customers. Out of the tools, HelpGent provides this amazing feature for the audience.

Anonymous submission✔️

xxi. Unlimited Responses in the FREE version

In the free version, HelpGent provides unlimited number of responses for its users while Typeform provides only 10 responses per month under its free version.

xxii. Lifetime plan

HelpGent comes up with a lifetime plan for its users that sounds like once you buy this plan, you won’t pay any more for getting support, updates, etc as long as you use it. Unfortunately, Typeform doesn’t have any lifetime plan for its users. And, it means you need to upgrade the plan frequently when the duration is expired.

Lifetime plan✔️

Are You Ready to Get The Pricing Plans of Both Tools?

It sounds good that both tools have different pricing tiers. Now, let’s have a quick look at the chart and decide which pricing tier you prefer.

Pricing PlansHelpGentTypeForm
Lifetime ✔️
Yearly ✔️✔️

Again, these pricing plans come up with different sets. Let’s have a closer look at the following image that illustrates HelpGent pricing.

Now, get the Typeform pricing options.

But, don’t forget that both tools have free plans for users. We suggest users to try the free version first. Once you have tried the free version, then you can decide which one to pick.

Frequently Asked Questions (FAQs)

Q.1. How does HelpGent differ from Typeform?

Understand the core functionalities and features of both platforms to identify their primary purposes and strengths.

Q.2. Can HelpGent be used for collecting data through forms and surveys like Typeform?

Yes. HelpGent does offer an amazing set of form-like interactions. Moreover, it provides some exclusive features that expedite customer service experience. On the other hand, Typeform doesn’t provide the features that help improve customer support experience.

Q.3. Is HelpGent suitable for businesses of all sizes, or is it more geared toward specific industries?

HelpGent is designed to cater to businesses of various sizes, especially those looking to improve their customer support processes and create conversational forms. It can be adapted to different industries, but its strength lies in customer engagement, support, lead generation, conversational forms, etc.

So Which One You Choose: HelpGent or Typeform?

We must conclude that the choice between the two platforms will depend on the specific needs and goals of the users. Literally, both HelpGent and Typeform offer unique features and functionality that can benefit businesses and organizations in different ways.

HelpGent has been designed for both communication and creating conversational forms while Typeform only works for creating different types of forms. Ultimately, It is important to carefully consider factors such as budget, integration capabilities, and user experience when making a decision.

Whether you choose HelpGent or Typeform, both platforms have proven to be powerful tools in their respective fields. So, take the time to explore the features of each platform to determine which one better suits your requirements.

Written by

Md Hamim Khan

Md Hamim Khan is a man of letters who puts up his hands for technical content writing at wpWax. He loves to keep himself engaged in playing cricket & chit-chatting with friends, family, and colleagues in the time when he leaves out of work.

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