Offload media to Google Drive
Media will be stored in Google Drive which will reduce server requests and load media faster to speed up your site
Reply, Forward, and Edit messages
- Reply: Reply to a specific message
- Forward: Forward a message to other users
- Edit: Typo? No worries, just edit the message
Directorist Integration
Directorist Integration will let listing owners create contact forms with video, audio, & text functionality to connect with their clients.
Custom fields in text
Get more information from your users with additional fields like
- File Upload field
- Checkbox
- Radio
Unsend or trash messages
- When you unsend a message, it is no longer visible to anyone in the chat
- Trashing a message will store it in a Trash so you could recover them
Multiple support agents
Add agents to manage the customers under the admin’s supervision
- Assign conversations to agents
- Agents can respond to assigned tickets or unassigned
Multiple steps
Create multiple screens with conditional videos and make the form more interactive
- Has multiple use cases - get feedback, create job applications, service quotations, etc
- Create multiple steps with questions before getting input from the user
- Add videos to each step to engage users better
Real-time Notifications
- When a user is online
- When a support agent is online
- Upon receiving a new message
Private Messages
One-to-one private conversation with your user
Delete Messages
Delete a specific message completely
CRM Integration
Integration with the most requested CRM tool. Share with us your favorite tool
Facebook Messenger Integration
Research in progress. More info will be provided later
Reports and Analytics
A report to evaluate your customer’s experience and analytics so you can target your customers better
Support Agent's role management
Add/Edit capabilities of the agents
Video Transcribe
Automatically transcribe videos to text
Media optimization
Compress media efficiently for better optimization
Youtube video embed
Embed a Youtube Video into the chatbox
All Contacts
Display a list of all your guests and registered users who contacted through HelpGent
- Collect leads
- Export to CSV and run campaigns in marketing tools
- Convert guests into potential users
Screen Recording
With the screen recording option, you and your customers can send screen recordings from the chat window
Customer Portal
Users can keep track of their conversations, manage and communicate using the front-end customer portal
Guest User
Initially, anyone can send messages, including anonymous individuals who have not registered. After sending a message, a token is sent to the guest user's email to keep a track of the conversation and to follow up without having to register
Unlimited Forms
Create unlimited forms with different intro videos, messages, and color combinations
Display Forms on Selected Pages
Now that you have created a number of forms, you can now display them on selected pages
Video Upload
Both users and the admin can upload videos from the dashboard or within the chatbox itself
Video Recording
Record videos from the chat interface. You no longer have to leave the chat window to record a video
Voice Recording
Enjoy the voice recording facility absolutely free of cost. Unlike other messaging systems, you have the option to preview the recording before sending it
Tags on Conversation
Add tags to manage the conversations. It helps you to find certain conversations in a quick and hassle-free way