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HelpGent Roadmap

We are happy to share the roadmap of our journey with you.


In Progress
4th Layout Option- No media layout

Introducing the "No Media" layout for HelpGent – a streamlined and efficient option for users looking to create forms swiftly. With this layout, users can easily add elements without the need for individual media attachments on each screen. The simplicity of the "No Media" layout is complemented by a single background image that seamlessly reflects across all screens.

In Progress
Terms & Condition and GDPR, Statement elements

With the TAC element, you can seamlessly incorporate terms and conditions into your forms, ensuring clarity and compliance. The GDPR Consent element empowers you to seek explicit consent from users, promoting transparency in data processing. Additionally, the Statement element offers a straightforward way to display essential statements, accompanied by a continue button for a smooth transition between form sections.

In Progress
Quiz

With HelpGent, you can effortlessly create engaging quizzes within your forms. Craft questions, set options, and even define correct answers to evaluate user knowledge or preferences


Completed
Offload media to Google Drive

Media will be stored in Google Drive which will reduce server requests and load media faster to speed up your site

Completed
Reply, Forward, and Edit messages
  • Reply: Reply to a specific message
  • Forward: Forward a message to other users
  • Edit: Typo? No worries, just edit the message
Completed
Directorist Integration

Directorist Integration will let listing owners create contact forms with video, audio, & text functionality to connect with their clients.

Completed
Delete Messages

Delete a specific message completely

Planned
Payment System

Payment Forms in HelpGent! Easily collect payments for your services or products with our upcoming feature. Streamline transactions directly within your forms for added convenience.

Planned
Unsplash Integration

Unleashing Unsplash Integration in HelpGent! Say goodbye to the hassle of media uploads. With our upcoming integration, you can effortlessly enhance your forms by directly accessing the vast libraries of Unsplash.

Planned
Custom fields in text

Get more information from your users with additional fields like

  • File Upload field
  • Checkbox
  • Radio
Planned
Unsend or trash messages
  • When you unsend a message, it is no longer visible to anyone in the chat
  • Trashing a message will store it in a Trash so you could recover them
Planned
Multiple support agents

Add agents to manage the customers under the admin’s supervision

  • Assign conversations to agents
  • Agents can respond to assigned tickets or unassigned
Planned
Real-time Notifications
  • When a user is online
  • When a support agent is online
  • Upon receiving a new message
Under Consideration
Private Messages

One-to-one private conversation with your user

Under Consideration
CRM Integration

Integration with the most requested CRM tool. Share with us your favorite tool

Under Consideration
Facebook Messenger Integration

Research in progress. More info will be provided later

Planned
Support Agent's role management

Add/Edit capabilities of the agents

Under Consideration
Video Transcribe

Automatically transcribe videos to text

Planned
Media optimization

Compress media efficiently for better optimization

Planned
Youtube video embed

Embed a Youtube Video into the chatbox

Completed
Offload Media To Bunny Storage

Media will be stored in Bunny Storage which is one of the fasted and cheapest. It will significantly reduce server requests and load media faster to speed up your site

Completed
Advanced Logic

Elevate your form-building experience with HelpGent's advanced logic feature. Now, you can add conditional rules to individual elements – redirect users to specific screens based on their choices, implement AND/OR logic for dynamic branching.

Completed
Save incomplete data

Harness the power of every user interaction with HelpGent’s "Save Incomplete Data" feature. This functionality ensures that not a single piece of valuable user input goes unnoticed or lost. Even if a user doesn’t complete the entire form, their responses won't be in vain. Form owners can access and save the information entered up to that point, allowing for a richer and more comprehensive understanding of their audience’s needs and preferences.

Completed
Multiple steps

Create multiple screens with conditional videos and make the form more interactive

  • Has multiple use cases - get feedback, create job applications, service quotations, etc
  • Create multiple steps with questions before getting input from the user
  • Add videos to each step to engage users better
Completed
Response Summary

Comprehensive report showcasing user preferences and responses. Easily track individual option choices, identify the top selections, and delve into detailed response data for informed decision-making.

Launched
Delete Messages

Delete a specific message completely

Launched
Offload media to Google Drive

Media will be stored in Google Drive which will reduce server requests and load media faster to speed up your site

Launched
Reply, Forward, and Edit messages
  • Reply: Reply to a specific message
  • Forward: Forward a message to other users
  • Edit: Typo? No worries, just edit the message
Launched
Directorist Integration

Directorist Integration will let listing owners create contact forms with video, audio, & text functionality to connect with their clients.

Launched
All Contacts

Display a list of all your guests and registered users who contacted through HelpGent

  • Collect leads
  • Export to CSV and run campaigns in marketing tools
  • Convert guests into potential users
Launched
Screen Recording

With the screen recording option, you and your customers can send screen recordings from the chat window

Launched
Customer Portal

Users can keep track of their conversations, manage and communicate using the front-end customer portal

Launched
Guest User

Initially, anyone can send messages, including anonymous individuals who have not registered. After sending a message, a token is sent to the guest user's email to keep a track of the conversation and to follow up without having to register

Launched
Unlimited Forms

Create unlimited forms with different intro videos, messages, and color combinations

Launched
Display Forms on Selected Pages

Now that you have created a number of forms, you can now display them on selected pages

Launched
Video Upload

Both users and the admin can upload videos from the dashboard or within the chatbox itself

Launched
Video Recording

Record videos from the chat interface. You no longer have to leave the chat window to record a video

Launched
Voice Recording

Enjoy the voice recording facility absolutely free of cost. Unlike other messaging systems, you have the option to preview the recording before sending it

Launched
Tags on Conversation

Add tags to manage the conversations. It helps you to find certain conversations in a quick and hassle-free way