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white HelpGent logo with a man in black shirt shitting in a box interface and in that interface there are four feature icons of HelpGent is showing, which is text, voice, video and screen recording. There is also written in the interface "Your all in one communication toolkit"

Revolutionize Your WordPress Customer Support Experience with HelpGent: 4 Game-Changing Features You Can’t Afford to Miss!

No matter how great your product or service is, if your customer service sucks, your business will too. The top companies on the Forbes 500 list have one thing in common: they try to offer top-notch customer service to their clients. Even though many companies have invested more money into online customer service in the last few years, customers still aren’t getting what they deserve. 

A recent study showed that about 50% of customers say customer service hasn’t improved, and 23% say it’s worse. So, companies are trying to improve their online customer service by using different tools and methods. 

One of the most commonly used solutions is live chat support, but it has some drawbacks too. The biggest problem is that, the customer and the support agent must be online simultaneously to communicate. This can be challenging and expensive for companies that work globally and have to support customers worldwide. 

Luckily, there’s a WordPress plugin HelpGent, for an asynchronous personalized communication system that can finally close the gap between your customers’ service expectations and reality. It’s an excellent tool that lets you communicate in different ways, like video, voice, text, and screen recording. And the best part? You can do it all at your own pace, so there is no need to worry about being online at the same time as your customer.

Are you still curious about HelpGent? Well, you’ve come to the right place! In this article, I’ll shed light on “HelpGent: 4 game-changing features you can’t afford to miss!”. But before we dive into that, let’s take a closer look at customer support and its significance in the business world.

Insights of Customer Support

  • According to 64% of business leaders, customer service positively impacts a company’s growth. 
  • Consumers become irritated when placed on hold (33%) or have to repeat themselves to too many support representatives.
  • After a good customer support experience, 89% of customers are more likely to buy from that company again. 
  • After receiving poor service, 33% of customers would consider switching the company immediately. 
  • If American customers were promised excellent customer service, 65% would be ready to spend 5% more on the products they purchase. 

Ever heard of HelpGent? Let’s explore what it is!

HelpGent logo in white color, with a background of green color with a watermark of round shape and a question mark in the middle.

Are you looking for an asynchronous personalized communication system for your business? If yes, then you should look into HelpGent. It’s a WordPress plugin for customer support and engagement that lets you send voice, video, screen recording, and text messages at your own pace. This tool lets you communicate with your customers whenever possible, even if you’re not online simultaneously. 

HelpGent is designed to change the way that businesses interact with their consumers. It lets you give your customers a more personalized experience, increase their satisfaction, and encourage them to return. With its easy-to-use interface, you can keep track of all your conversations with customers in one place. This makes it easier to keep track of everything. 

HelpGent’s most significant feature is its effortless WordPress integration, which makes it simple to set up and run. You can easily install the plugin on your WordPress website and start communicating with your customers immediately. In addition, HelpGent’s game-changing features may enhance your customer support system. 

Regarding consumer interaction, a picture is worth a thousand words, and a video is even more. That is why HelpGent’s asynchronous communication system is so effective: it allows you to communicate with your clients using visuals, which the brain processes 60,000 times faster than text. So, to take your customer service to the next level, try HelpGent and discover what a difference it can make for your company.

HelpGent: 4 Game-Changing Features You Can’t Afford to Miss!

Video, screen, voice, and text messages feature icons of HelpGent with a man in the background, wearing a t-shirt and smiling in a chat interface with a play button of the HelpGent, WordPress plugin.

HelpGent was developed to close the gap between customer support expectations and reality. The people who made HelpGent knew that even though many businesses have put money into customer support, companies still need to meet customer expectations. HelpGent wants to solve this problem by creating a new way for businesses to communicate with their customers on a more personal level.

HelpGent is for businesses of all sizes that want to improve how they assist their customers. HelpGent can help you provide better customer support whether you run a small business or a big company. It lets you talk to your customers more personally and effectively. With HelpGent, you can asynchronously communicate with your customers through video, voice, text, and screen recording. This makes it easier than ever to give your customers the support and assistance they require.

Are you ready to upgrade your customer support to the next level? Find out the four main game-changing features of HelpGent that you cannot afford to overlook!  

I. Text messaging feature

HelpGent text messaging feature icon with a background of text message chat interface with wpwax logo

HelpGent’s asynchronous text messaging system is a powerful feature for establishing one-on-one interactions between organizations and their customers. Customers may submit inquiries, issue reports, and comments whenever convenient rather than waiting for business hours or dealing with long wait times on phone calls. 

The benefits of this feature are numerous. Personalizing responses to consumer complaints helps increase customer satisfaction and loyalty. It also allows businesses to be more efficient with their time because they are not limited to specific workdays or times and can respond to customers whenever convenient. 

HelpGent allows businesses and customers to talk to each other more personally, efficiently, and timely. It also records all its conversations with its customers, which can be helpful for reference and analysis in the future. This can help companies find common problems and places to improve and keep track of how satisfied their customers are over time.

II. Voice messaging feature

HelpGent voice messaging feature icon with a background of voice message chat interface with wpwax logo

The asynchronous voice messaging system is one of HelpGent’s most essential features. It gives customers a unique way to talk to the company. With this feature, customers can record and send voice messages at any time, and businesses can respond when it’s convenient for them. 

One of the best things about this feature is that it makes business-to-customer communication feel more personal. It lets customers hear the support agent’s voice, which can create a stronger sense of connection and trust. Voice messaging can also convey emotion and tone better than text, reducing the chances of miscommunication.  

Voice messages can explain to consumers, in great detail,  how to use a product or service. This can be extremely helpful for products or services that are hard to understand or where customers might need more help.

It can also be used to solve customer problems quickly. Instead of emailing or chatting back and forth, a customer service rep can leave a voicemail with a detailed explanation or solution.

Both customer and service reps can save time with this feature. Instead of spending time typing out long explanations or solutions, they can simply leave a voice message.

Asynchronous voice messaging is also helpful because it is easy for customers and businesses. Customers can leave messages anytime; organizations can listen to them and reply when they have time. Customers won’t have to wait on hold for long periods, which can be frustrating and time-consuming.  

III. Video messaging feature

HelpGent video messaging feature icon with a background of two video message chat interfaces, where one man is standing in front of a desk, and another man is sitting, and both of them are smiling.

Want your messages to stand out and make an impression that lasts? HelpGent has an asynchronous video messaging feature that lets you add a personal touch to your messages. Using asynchronous video interactions, you can add a human touch to your messages and show your audience you care.

This feature allows you to communicate face-to-face without doing it in real time, which ultimately helps to convey a more personal and authentic way to connect with your customers. 

With this feature, customers and agents can record and send personalized videos to answer specific questions or concerns. It can be watched whenever they want to and is more informative than written answers. This feature also saves time and money for both the customer and the agent.

HelpGent logo with the writing of connect with your audience through video messaging & screen recording! It also asked to start free.

Customer service reps can send personalized video messages to say hello, thank them for doing business with them, give them any other important information, or ask for customer feedback through video messages, which give customers a more exciting and personal way to share their thoughts.

Plus, customer service reps can use video messages to give step-by-step instructions on using a product or service. This is especially helpful for products or services that are hard to use.

Asynchronous video messaging can improve customer satisfaction by making the experience more visual and interactive. A video response is more likely remembered and appreciated by customers than a written one. This feature can also help customers and agents get along better, leading to more loyal customers and repeat business.

HelpGent’s asynchronous video messaging system is a game-changer for companies that want to improve their customer service systems.

IV. Screen recording feature

HelpGent screen recording feature icon with a background of screen recording interface with stop sharing and hide button.

HelpGent’s asynchronous screen recording feature lets users record their screen and voice to produce a customized video message for their clients or customers. This feature is helpful because it will allow users to visually display a solution to a problem or offer step-by-step directions for a procedure. It also enables customers to understand complex issues more efficiently and build trust and credibility with the organization.  

The screen recording feature also saves time for the customer and the support agent, eliminating the need to go back and forth to solve a problem. Customers can just watch the video and fix the problem themselves, so they don’t have to contact support again. This feature also makes the customer experience better as a whole because it gives them a more engaging and interactive way to get help. 

Organizations can use the screen recording feature to create video tutorials or solve complex problems through hands-on showcases for their employees or customer. This makes training more effective because employees can watch the videos at their own pace and refer back to them when needed.

Customers can give feedback on a product or service by recording what they see on their screens. They can tell the company exactly what they like or don’t like about the product or service. This lets the company make changes based on customer feedback.

The screen recording system also has a feature that lets support agent record and save that video tutorials or guides for future use. This means that customers can get help from these resources without contacting the support agent repeatedly. It also makes the support team’s job easier because they can point customers to the right resources instead of having to help each one individually. 

Closing Thoughts

HelpGent is a powerful plugin that can revolutionize your communication system, including customer support. With its various asynchronous messaging features like text, voice, video, and screen recording, HelpGent can transform how you communicate with anyone or your customers. The benefits are clear – greater efficiency, personalized communication, and increased user satisfaction.

Grab the opportunity to improve your communication system and customer support by using HelpGent. Don’t let this game-changing plugin slip away. Give HelpGent a try now and experience the difference for yourself.

Got any questions about HelpGent or want to share your thoughts? Leave us a comment, and we’ll get back to you as soon as we can!

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Written by

AKM Aminul Islam

AKM isn't your average suit. He's a growth architect, building businesses with the power of impactful marketing and tech content. But his adventures extend beyond the digital realm. When he's not unlocking the secrets of marketing, he's unlocking the world. A passport filled with stamps and a bookshelf overflowing with tales - that's AKM.

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