fbpx
  • Days
  • Hours
  • Minutes
  • Seconds
Wpwax Offer
Save up to 35%
on any purchase
Grab the Deal
blog left design shape
WooCommerce Checkout Problems: How to Resolve Them?

WooCommerce Checkout Problems: How to Resolve Them?

The success of any online business, either your website or store, must have a smooth checkout process. When a customer faces any issues in their checkout process, it can lead them to frustration and, ultimately, potential loss of sales. WooCommerce, one of the most popular e-commerce platforms, is not immune to these issues.

“Research suggests that 80% of digital shopping carts are abandoned during checkout.”

However, these issues can be resolved if you understand and know the right approach. This article will help you identify the common WooCommerce checkout problems, show you how to fix these errors, and ensure seamless operation of your store to maintain customer satisfaction. So, let’s dive in. 

Common WooCommerce Checkout Problems

Understanding the common WooCommerce checkout problems is the first step in effectively resolving them. Let’s explore the most frequently encountered problems.

A. WooCommerce checkout page not working

Another issue is the checkout page failing to load or function properly. This may be the reason for,

  • Plugin Conflicts: Incompatible plugins can disrupt the checkout process.
  • Theme Issues: Your current theme may be compatible with WooCommerce or its extensions.
  • Caching Problems: Cached data can occasionally cause conflicts and hinder the proper loading of the checkout page.

B. WooCommerce checkout page keeps loading/endless loading

One common issue with WooCommerce checkout pages is the loading problem, which displays a continuous loading spinner on the screen. This can frustrate customers and cause them to exit the cart. The problem can occur due to two types of issues:

  • Server issues: Slow server response times can cause prolonged loading times.
  • JavaScript conflicts: Errors or conflicts in JavaScript can prevent the page from completing the loading process.

C. WooCommerce checkout page not found (404 Error)

During the checkout process, WooCommerce may encounter error messages. This can frustrate customers and lead to them abandoning their carts.

  • Permalink issues: If there is any incorrect permalink setting, then it can lead to 404 errors.
  • Incorrect WooCommerce settings: Sometimes, misconfiguration can also cause this kind of page error.

D. WooCommerce checkout payment failures error messages

WooCommerce checkout problems also include payment failure issues. So, when this payment failure error message occurs, it damages the brand’s value and customer trust, leading to lost transactions.

Remember the following text:

  • Payment failures: It is advisable to reconfigure the payment gateway to prevent error messages.
  • Gateway errors: This might happen if there is an issue with the connection between your website and the payment gateway server.

E. WooCommerce cart issues

In the WooCommerce cart, customers might experience items disappearing or incorrect total bills, and this occurs due to:

  • Outdated plugins: This might happen because of outdated plugins in your website.
  • Incompatible extensions: Some extensions may not work well together, leading to cart issues.

How to Fix WooCommerce Checkout Problems

Let’s explore the step-by-step troubleshooting guide, which will help you understand how to diagnose and solve these WooCommerce checkout problems.

1. Backup your website

Before you start solving the WooCommerce checkout problems, you need to back up your entire website so that if anything goes wrong, you can retrieve it in its original form and continue. This method will help you avoid any unexpected problems during troubleshooting.

2. Testing for plugin conflicts

Inconsistent plugins are often the cause of checkout issues. Here’s how to identify and resolve conflicts:

a. Health check & troubleshooting plugin

Install and activate the WordPress Health Check & Troubleshooting plugin. It also has a “Troubleshooting Mode” that automatically disables all plugins except WooCommerce, allowing you to figure out which plugin is causing the issue.

b. Manual deactivation

You can also manually deactivate all plugins one by one from the WordPress dashboard and test your checkout after deactivating each plugin to figure out which one is creating the WooCommerce checkout problems.

c. Staging environment

In the last option, if your hosting provider offers a duplicate live site for testing, known as a staging environment, you can use it to safely test with plugin deactivation without impacting your live store.

3. Change to a default theme

Change your current theme to a core WordPress theme, such as Storefront, the official WooCommerce theme. If your checkout works with the default theme, then your theme is causing the problem.

4. Clear cache and cookies

Clear your browser’s cache and cookies. Also, clear the server cache if your website uses server-side caching (like a caching plugin). Stored data can sometimes interrupt checkout functionality, which is also one of the common WooCommerce checkout problems.

5. Payment gateway settings review

Re-validate your payment gateway configuration under WooCommerce settings. Ensure the API keys, credentials, and payment methods are correct. Ensure that your payment gateway supports the currencies and countries of other customers you work with.

6. Update WooCommerce and plugins

Be sure to update WooCommerce core software, active theme, and all installed plugins. Checkout errors are caused by incompatibilities in old software; otherwise, WooCommerce checkout problems are very common in this situation.

7. Check for JavaScript errors

Open your browser’s web developer tools and check the Console tab for checkout-related JavaScript errors. By simply using resources such as the Mozilla Developer Network (MDN) to break down common errors in your code, you could clear up several JavaScript errors.

8. Check server logs

If you have server logs (you should if you run the site), review them for error messages or unusual activity that might point to the actual WooCommerce checkout problems of your checkout issues.

9. Seek professional help

If you’ve tried all the troubleshooting steps of WooCommerce checkout problems and your checkout still isn’t working, you should contact WooCommerce support or consider hiring a WordPress developer. They have the expertise to diagnose and resolve complex issues that may be beyond the scope of your troubleshooting efforts.

Additional Tips for WooCommerce Checkout Problems

Besides all these techniques, if you have some basic knowledge of web development, I suggest you take a few more steps to fix your WooCommerce checkout problems. For that, you can customize your checkout page or use shortcodes to fix this error and improve your store’s overall performance. 

A. Customize WooCommerce checkout page

Customizing your checkout page in WooCommerce can improve the user experience and make the checkout process much smoother. With hooks and filters available in WooCommerce, you have full control and can customize the checkout page to suit your needs.

Hooks

These are predefined points in the WooCommerce code where you can insert your custom code. For instance, the woocommerce_before_checkout_form hook allows you to add content before the checkout form, while the woocommerce_after_checkout_form hook lets you add content after the checkout form.

Filters

Filters allow you to modify data before it is displayed or processed. For example, the woocommerce_checkout_fields filter will enable you to add, change, or remove fields in the checkout form.

By using these hooks and filters, you can do this:

  • Include Custom field questions for collecting unique customer data.
  • Reorder fields with a user flow and
  • Omit unnecessary fields to streamline the checkout process.

This process can be made more accessible with the help of plugins such as WooCommerce Checkout Field Editor. With an easy-to-use interface, you can add, edit, or remove fields to the checkout form without writing loads of coding.

B. WooCommerce checkout shortcodes 

WooCommerce shortcodes offer powerful ways to insert checkout elements on your site in more than a few places. When you know how to use shortcodes, you can completely change your checkout page, style, and function!

  • [woocommerce_checkout]: This shortcode can be embedded on any page or post within your WordPress site and will display the checkout page.
  • [woocommerce_cart]: This shortcode will generally show the cart web page where customers can view how many things they have added to their carts and various other relevant information.
  • [woocommerce_order_tracking]: This shortcode provides customers with an order tracking screen, and adding this shortcode to the custom page will improve the UX as it will make order tracking more accessible for the customer.

With the shortcodes available, you can design the checkout to meet your business requirements – keeping the user experience top-notch. 

Final Words

A smooth and error-free checkout process is not an extra feature but an essential online store requirement. A well-organized checkout process impacts not only your user experience but also your conversion rate, customer satisfaction, brand value, and overall WooCommerce metrics and KPIs

So, as an online store owner, you need to understand the importance of this smooth checkout process and proactively address any WooCommerce checkout problems to ensure a flawless transaction every time with ease and confidence. To do that, you must monitor all your plugins and themes and update them on time to prevent future checkout issues. 

Do you have any questions about the WooCommerce checkout problems or want to share your thoughts? Leave a comment, and we’ll respond as soon as we can!

Share
URL copied to clipboard!
Written by

AKM Aminul Islam

AKM isn't your average suit. He's a growth architect, building businesses with the power of impactful marketing and tech content. But his adventures extend beyond the digital realm. When he's not unlocking the secrets of marketing, he's unlocking the world. A passport filled with stamps and a bookshelf overflowing with tales - that's AKM.

Share
URL copied to clipboard!

Leave a Reply